Subiect: Gamebookers

salut , sunt nou . si am o problema mare la GameBookers.
am reincarcat contul astazi cu 50 de lei .. am plasat un pariu care a fost castigator dar imi tine banii in desfasurare. le-am dat mail-uri peste mail-uri si mi-au raspuns ca am jucat la nu stiu ce joc de cazino , dar nu am jucat . De atunci nu imi raspund . MA poate ajuta cineva ?

Salut. Mai asteapta validarea pariului. Uneori poate sa dureze pana la 24 de ore validarea unui pariu.

pot sa iti dau ceva pe privat ?

Ce anume ? daca ai ceva de spus/aratat spune aici. Mai asteapta cateva ore si vedem apoi daca iti valideaza sau nu pariul

l-am pus la 2 si mi-au dat asa
Dear Mihai,
Thank you for contacting Customer Service.

I checked your account and I see that you have 50 RON stuck in play on our casino game Mini Blackjack, Table 197469796 since 11-FEB-12 07:20:20 CET.
This is a slight technical issue mainly caused by some connectivity problems that can be easily resolved.

To release you funds Mihai, please open the Gamebookers Casino lobby. You should be automatically taken to this Mini Blackjack game and be prompted to finish it. Please do so and close the casino lobby. The funds should be automatically transferred to your balance. If this doesn’t work from the first attempt, please restart you computer and try again.

In case the issue persists Mihai, please do not hesitate to get back to us. You can also contact us in Romanian as it is one of our supported languages.



In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Kindest regards,

Gerry

Customer Service

le-am zis ca nu am pariat la Blackjack si mi-au zis :

Dear Mihai,

Thank you for contacting Customer Service.

In order to help you out and check what has happened we will need some more info on what you have won and what amount you were expecting i.e. if it is a bet, what is the slip ID of the bet and what amount you should have received from it.

So please check your betting and Transactions History sections and provide us with some more info. To check your betting history simply follow the steps below:

1. Log to gamebookers.com and click on ‘Betting History’ on the top right corner of the page.

2. To see the status of your bet (won or lost) please select “Settled” bets from the drop down menu.

3. Also you have to enter the date range in which the bet was placed.

To check your transactions history do the following:

• Enter your Account
• Click on Transaction History tab
• From the drop down menu select the type of action you wish to view
• Also select the date range from the 2 small calendars

In case you have further questions, we will be more than happy to assist you. We are available 24/7 by e-mail, live chat and phone.

Thank you for choosing us as your online gaming site!

Kindest regards,
Alex
Customer Service

pai ti-au explicat foarte clar care e problema ce e de facut, nu conteaza ca nu ai jucat black jack, sigur e o eroare, zi le acuma meciul care il ai in history, atata tot.

meciul pentru care mi-a blocat banii ?

Stimate domnule Stan,

Va multumim pentru ca ati contactat departamentul de asistenta clienti.

Pariul la care ati facut referire va fi validat in conformitate cu articolul 12. 11 de la Regulile Serviciilor noastre sportive.

Astfel, dupa cum puteti verifica si pe site, pentru care v-am dat link-ul de mai jos, 'pariurile sunt anulate daca meciul nu se va relua sau nu se va rejuca in curs de 2 zile, sau daca s-au jucat cel putin 80 de minute din meci (caz in care validarea pariurilor se face conform scorului inregistrat in momentul intreruperii)':

https://www.gamebookers.com/services_rules.ap?l=RO

Va rugam sa notati ca nu oferim asistenta in limba romana pentru jocurile de cazinou. Daca doriti asistenta la cazinou, va rugam sa reveniti cu solicitarea dvs. intr-una din limbile de mai jos:

- engleza,
- germana
- rusa
- franceza
- spaniola
- portugheza
- italiana
- daneza
- suedeza
- ungara
- japoneza.

Ne cerem scuze de acest inconvenient si va multumim pentru intelegere.

Pentru orice alte intrebari sau neclaritati (tranzactii, pariuri, chestiuni legate de cont, tehnice) va rugam nu ezitati sa ne contactati in romana. Echipa noastra de asistenta clienti va sta mereu la dispozitie.

Va multumim ca ne-ati ales ca site preferat de jocuri online.

Cu stima,
Kristi
Departamentul de asistenta clienti





Sa inteleg ca in 2 zile imi da drumu la bani ?

Daca nu se rejoaca meciul in intervalul de 48 de ore da. Dar daca s-au jucat mai mult de 80 de minute se va lua o decizie conform regulamentului de folosire a gamebookers.com.

Iti recomand sa joci la sportingbet.ro.

si la sportingbet tin de meciuri pana la sfarsitul saptamanii daca se amana, desi in program nu se mai joaca, dar e valabil doar pe amicale, campionatele mai putin cunoscute, in orice caz au o oferta mult mai mare si mai variata